With a participation rate historically approaching 35%*, the results of our annual survey have improved continually for 10 years. A likely result of our efforts to exceed customer expectations, this result comes as a deeply appreciated tribute!

CTRL is continuously listening to their customers’ needs; as well, their collaboration is very valuable to us. The comments received with the survey show us that our customers are pleased to contribute to the improvement of CTRL’s management solutions; as well as to the innovation that characterizes these solutions.

We wish to thank all participants for taking the time to complete our annual survey. Your feedback provides us with the tools required to continue to strive for excellence, as well as exceed your expectations.

Also, we would like to congratulate Poseidon of Longue Pointe de Mingan, who won $400 worth of CTRL service hours.

* Our customer satisfaction survey is sent to all CTRL customers annually and traditionally has a participation rate of approximately 35%.

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Thierry Paquet
Communications Director

The previous version allowed a patient to consult his/her secure file or a professional to consult his/her planner from any online access such as a smart phone.

Patient's can now request an appointment or confirm their presence for an existing appointment. The new version also allows you to send batch communications appointment confirmations to patients.

Unlike other appointment confirmation methods by mail, CTRL/Clinic's Web interface sends more than just confirmation emails to a patient. That would be too easy!

In the email a patient receives, CTRL/Clinic's Web Service offers the option to confirm or cancel the appointment and the patient's reply is entered automatically in your planner, following which the status of the appointment in question is changed accordingly.

Magic, wouldn't you agree? The number of confirmation calls is guaranteed to drop! This could represent a time savings of over 50% when you consider that half of all your clients will use this option.

Combined with the new batch email communication feature for reminders, appointments and promotions, CTRL/Clinic's new Web Service redefines how you communicate with patients. It's up to you to take advantage of it!

For more information about CTRL products and services, contact our team by calling 1 888 463-2875 or by email: services department.

Here's to continued management success!

This strategic acquisition will strengthen CTRL’s position in the professional services management sector — asserted Daniel Girard, President of CTRL — and will help stimulate company growth.

We are also pleased that Ordinogram’s development team will be joining our team. This is an important strategic advantage that will bolster our future research and development capabilities.

SIGEC users are therefore in good hands and our sales team is in the process of contacting each customer to assure them that they will continue to receive full support.

Among other things, each customer will receive an offer to make the transition from SIGEC to CTRL, including data transfer, at no additional cost than the training necessary to become acquainted with the new system”.

CTRL has more than 45 specialists who serve customers operating mainly in the healthcare, professional services and construction sectors.

For more information, visit CTRL’s website www.ctrl.com or contact us at 1 888 463-2875.

The excellent results compiled in 2010 show that 98.5% of CTRL’s customers indicated that they were satisfied or very satisfied with their management solution and it is with great pride that we share these results with you.

Thanks to the comments collected, our entire team will continue to make a coordinated effort to improve our products and services and to exceed the expectations of CTRL’s customers.

In closing, we would like to thank all survey participants and congratulate the company Photoderma who won the $400 service bundle.

For more information about CTRL products and services, do not hesitate to contact our sales department.

Management made easy!

Ex Machina is a Québec company founded by Robert Lepage and collaborators that has excelled on the world stage since 1994. As the creator of a number of large-scale artistic projects, including the celebrated The Image MillTM, this multidisciplinary company distinguishes itself by blending state-of-the-art technologies with stage art.

In addition to providing one of the most comprehensive professional management solutions, CTRL is gaining substantial experience with customers from the performing arts and motion picture field.

By selecting the Québec company CTRL as its software supplier, Ex Machina today benefits from a comprehensive and entirely integrated solution to effectively manage its range of projects and accounting.

We would like to express our sincere thanks to Ex Machina's for its trust in CTRL and it is with great pride that we welcome the entire Ex Machina team among our group of distinguished customers!

For more information about CTRL products and services, do not hesitate to contact our sales department ventes@ctrl.com.

Management made easy!

As campaign director, I am pleased to announce that the combined donations of personnel and the company contributed in large part to achieving our $4,000 goal.

The 2010 goal itself was an ambitious 15% above last year’s campaign figures.

Thank you for the generosity of those who contributed to the success of our 2010 United Way Campaign!

Thierry Paquet, communications director, CTRL

Welcome to the team who, by the way, will soon reach the bar of 50 employees!

This Québec company owns permanent clinics established in major cities throughout the provinces of Québec and Ontario. With its 19 active permanent clinics, the Epiderma network now counts tens of partners spread out in various regions of these two provinces. Renowned for their excellent laser hair removal treatments, Epiderma also offers epidermabrasion and anti wrinkle treatments, as well as a vast selection of organic products.

Like this leader in health care treatments, a great number of companies having specific management needs often choose to develop their own ‘homemade’ software, or choose to combine different types of non-integrated software. As the company’s growth increases, however, the rapid evolution in the needs often demonstrate that the tools in place require too much time, energy and resources to perfectly adjust to the new situation.

Thanks to its completely integrated and professional management solution, it is usually at this stage that CTRL becomes the obvious choice to its clients. The CTRL solution enables the management of contacts, of billing and even of multiple warehouse inventories. The different modules of the CTRL solution combine in order to adapt perfectly to even the most demanding needs.

In addition to the CTRL solution’s surprising ability to adapt, the interface configuration component and the access security management are among the reasons that convinced Epiderma.

For more information concerning the company or the treatments offered by Epiderma, please do not hesitate to refer to their website http://en.epiderma.ca.

During your visit, you will notice that we have refreshed CTRL’s image and the look of our range of products. We have therefore spared nothing to offer you a modern user-friendly space where you can easily find the reference material you’re looking for.

We would also like to call your attention to the importance of certain tools specifically designed to meet the needs of our customers, including the “Frequently Asked Questions” section or the “What’s New” section, where you’ll find news about the latest versions of your CTRL solution. They are, in short, valuable tools to optimize training, skills and staff performance with your CTRL softwares!

http://www.nbc.com/ctrl/

As a supplier of computerized management solutions for TCI since 2001, CTRL is proud to salute their success and honour this visionary company.

Founded in 1978, the Québec company TCI has continued to grow since it was first created. Including its subsidiaries, the group now employs an estimated 1,800 employees and has sales of 181 millions dollars.

TCI offers an exceptional range of specialized goods and services, including:

• Construction and installation of high and medium voltage power transmission lines;
• Modification and maintenance of all types of above and below ground distribution networks;
• Inspection and analysis of wooden pole structures;
• Liquid injection to extend the service life and regenerate dielectric cables, particularly over very long distances, without digging trenches;
• Construction, maintenance and modification of transformer stations;
• All types of commercial and industrial electrical construction work;
• Installation and maintenance of distribution networks in compliance with the highest industry standards;
• Construction and maintenance of hydroelectric power plants;
• Construction and startup of wind farms;
• Lighting and signage for all types of roads;
• Signage using indicator signs and flaggers when approaching road construction sites.

Working together with TCI, CTRL recently added a new high-performance time configurator to its construction payroll module. With this new feature, TCI can now automatically calculate and adjust overtime hours after regular batch entries.

The configurator includes all of the elements necessary for detailed operations on a project or employee basis because it covers all of the complex components of construction payroll.

With this strategic addition, TCI’s payroll department had made significant strides in the productivity of internal procedures.

Congratulations again to the people at TCI!

Present in the optical field for over twenty years now, New Look Eyewear, a leader in Canada’s Eyewear industry, currently consists of a prestigious network of over 60 branches and includes well over 500 employees, 100 of whom are opticians.

Of all the different solutions available on the market to manage appointments, files, procedures and computerized scheduling and billing for optometry services, New Look Eyewear selected CTRL’s professional and integrated management solution.

CTRL will be taking advantage of the expansion of New Look branches outside of Quebec to build up its presence in other Canadian provinces.

Best success to New Look Eyewear and welcome as a CTRL customer!

For additional information, contact one of our advisors services@ctrl.com.

Here’s to continued management success!

The new financial statement generator opens the door to a whole new accounting universe thanks to:

• Its flexible formatting capability for personalized quality presentations, which incorporates familiar and flexible “Style” presentation features (font, indentation, size, etc.). A balance sheet and earnings statement now have these formatting capabilities.

Produce a financial presentation tailored to your business needs quickly and easily.

• Its interactive drilldown capability allows you to consult the smallest details of any entry on a financial statement.

Analyze the transaction details of an accounting entry in real time directly on the statement of your choice without the need to go through the usual ledger transaction analysis.

• Its ability to configure the display of discrepancies based on a set of confidence specifications using the colour of your choice.

Detect problematic accounting entries quickly thanks to a visual alarm that you control.

• Financial information items that have been recently added.

Increase your analysis capabilities for situations such as budget comparisons with actual results from a prior period or with budgets that are being prepared for the upcoming period.

Some of the best improvements include:

• Support of the new Canada Post address format to issue cheques and other documents.
• Support of new Canadian Payments Association standards with introduction of new supplier cheque and payroll formats.
• More effective supplier management with a number of new parameters to control conditions before payment is issued.
• More comprehensive and transparent period 14 control (transition period when you are posting closing entries).

In short, a must-have version you have to try for yourself!

Go to CTRL/Finance “News” for details about the functional add-ons the new version features.

Continued management success!

Save time!

As you may have noticed, your updates now download faster. This saves you time, which can be considerable, and ensures a more stable connection.

For additional information, contact one of our advisors services@ctrl.com.

Management made easy!

• A new “Project profile” option to configure rules for use of active projects and activities on time sheets. Depending on the parameters defined in a specific project profile, only employees who have been included in the profile can enter the project on their time sheet. Also use this feature to control activity. Project input errors are now a thing of the past, thanks to effective control from the bottom up.
• The work in progress report includes new “Bill” and “Billable” columns to improve analysis and understanding of works in progress where specific billing rules are in use. This means billing projects can be prepared more accurately and effectively, even in complex environments.
• With new billing parameters on a per-project basis, you can define a percentage of adjustment (discount - surcharge) to hourly rates, according to a standard rates table. Result: growth in the software’s ability to adapt to special situations where highly standardized billing rules are in use. The result... simplified use and time savings!
• A new “Validation” tab has been added to the project “Budget” report to switch on an interactive validation of a cost overrun when purchase orders are entered. A validation can be defined on a per-project or per-activity basis and the maximum percentage of a cost overrun can be defined according to the structure in use. Project managers can therefore more easily delegate control of purchases, and continue to maintain strict control over costs from the bottom up.

The latest improvements to the CTRL/Smigg application platform have also been incorporated in the newest version of CTRL/Project.
The new version contains an estimated 40 major management improvements. For more details on these advanced features, click on the following links “CTRL/Project News” or “CTRL/Smigg News” or go to “News” on the software program’s information page.
For more information, do not hesitate to contact one of our advisors at services@ctrl.com.

Management made easy!

Results show that 97% of our customers declare they are satisfied or extremely satisfied with CTRL software. What is also important is the fact that for 13 consecutive years, overall customer satisfaction has consistently exceeded 90% and over the last 4 years has surpassed 95%.

Few software developers can pride themselves on these kinds of results or hope to maintain customer loyalty for so long. These figures, however, suggest the importance of targeting excellence through our sustained efforts.

Your comments reveal that you appreciate the fact that we take the time to listen to your suggestions to find effective solutions and that we unfailingly devote ourselves to improving CTRL solutions. It’s simple, we target nothing less than excellence for our products so that they become benchmarks in the field and your help is valuable in achieving this objective.

These exceptional results would not be possible without the extraordinary participation of customers in our annual survey. To underscore this contribution, we have chosen to hold a random draw, to award one client a service plan worth over $375.

We are therefore pleased to announce that MARCON-DDM, a CTRL customer since 2004, will be receiving a CTRL service plan. MARCON-DDM is one of Canada’s leading multidisciplinary consulting companies to offer fully integrated services. Dedicated to helping businesses succeed, MARCON-DDM offers a wide range of management, research, consulting, turnkey project, marketing and marketing-communications services.

Congratulations to MARCON-DDM and thanks to all our clients who took the time to fill out and return the 2007 survey.

Our customer, the International Medical Centre (IMC), is a French clinic based in Ho Chi Minh City, Vietnam.

The CMI is devoted to general, tropical and specialized medicine and staffed by French and Vietnamese physicians.

All profits from the centre go to the Alain Carpentier Foundation and help to fund the heart operations of children from underprivileged families who are treated at the Heart Institute. To date, the lives of some 4,000 children have been saved!

This new agreement is further validation that CTRL’s flexibility and easy-to-adapt system is the professional solution to manage health care.

This latest breakthrough is also an endorsement of our decision to gradually expand our offer internationally.

For more information on our products and services, contact a CTRL advisor sales@ctrl.com.

CTRL/File’s new version 7.5d comes with improvements that will catapult your management precision to new heights.

Three levels of visual alarms, configured according to file type, have been added. The alarms round out the software’s automatic prioritization of procedures and contextual help features.

Use the pending tasks window for quick access to a file’s procedure history. A perfect example of how instant access to strategic information contributes to fast, informed decision-making and a situation-based customer approach.

CTRL/File’s batch emailing communication feature has also been improved with a new sample message database, making it easier to use standard messages more than once.

The “agenda and appointment scheduling” module has been refined to include a shaded appointment display and an easy-to-use “drag and drop” feature to reschedule appointments. When an appointment is rescheduled, the display adjusts automatically.

Use the calendar browser to display 1, 2, 3 or more months simultaneously, according to preferences, and move from one date to another faster and easier.

CTRL/File now has icons to show an appointment’s status. Icons help to track the status of an appointment that has been added to the agenda (ex. planned, confirmed, completed). An icon also helps track the progress of a procedure, particularly where a procedure consists of several phases.

Pop-up “help balloons” automatically appear as you move the cursor over an appointment. Help balloons contain information that has been entered in an appointment’s “comment” field. This innovation is particularly useful for brief appointments or to view only part of the entire comments section.

Enhancements have also been made to the CTRL/Smigg application platform, including two visual features: the ability to assign a user-specific skin and a new icon and toolbar display.

To view the enhancements version 7.5d has to offer, follow the links to CTRL/File, “What's New”.

For more information, contact a CTRL advisor services@ctrl.com.

IT administrator, Dr. Ahmed Mansouri, explains that CTRL will help his institution “manage appointments and will simplify billing and compiling management statistics for each health care professional.”

This latest international breakthrough for CTRL software is further confirmation of CTRL’s flexibility and how well our CTRL/Smigg platform enables CTRL solutions to adapt to a variety of management environments.

Bolstered by the success of this new customer, CTRL is looking forward to seizing this opportunity to market CTRL software in North Africa.

For more information about our products and services, contact a CTRL advisor services@ctrl.com.